Avance

Quality Assurance

Focusing on quality and emphasising continuous improvement are at the heart of Avance’s approach to business process outsourcing. To that end, we have adopted ISO9001:2000 quality assurance standard. This ensures we offer highly professional and totally accountable solutions to our partners, who benefit from the innovation promoted by our commitment to continuous improvement.

Why Avance has adopted IS0 9001:2000

• Higher customer satisfaction levels thanks to improved consistency, service delivery and performance.
• Accreditation has improved our customer’s and client’s perceptions of us.
• Engagement with staff at all levels across the business aligns values and improves output quality.
• There is clear evidence that this has improved our productivity and led to cost reductions within our company.
• From a business development perspective, ISO 9001:2000 has created a competitive advantage to support for marketing and sales efforts.
• To provide a framework upon which to build a quality management philosophy.
• To reinforce our committed to continuous improvement across all operations.

How Avance manages this

• Through the provision of a measurable quality service to all internal businesses and external clients.
• Focus on continuous improvement of processes in order to increase efficiency and client satisfaction.
• We develop our people in line with agreed training and development plans.
• Establish, document, implement and maintain a Quality Management System and continually improve its effectiveness.
• Ensure Quality Policy and QMS is communicated and understood across all employees in the group.