Avance

Case Studies

We do not sell off-the-shelf services, but work with partners to develop solutions suited to their individual requirements. It means the best way to understand our work is to see what we have achieved with some of our partners over the past ten years.

The following are only a flavour of what we do - we always urge interested companies to spend a little time with us and speak to our partners to get a true understanding of how we operate.

FedEx

FedEx required a slick, multilingual solution that improved payment performance and resulted in significantly improved customer satisfaction levels.

Royal Bank of Scotland

Royal Bank of Scotland's Specialised Lending Services (SLS) division instructed Avance to provide a comprehensive financial assessment and investigate the likelihood of success of a business rescue programme.

British Gas

A need was identified by British Gas to streamline its contract validation process, to enhance the customer experience by providing additional protection of consumer rights under government regulations, and confirming the legal compliance of every new customer acquisition.

Resolving customer disputes for a global telecoms partner

With millions of customers in hundreds of countries, a major name in global telecoms has remained at the forefront of customer service excellence.

Scottish Power

Among its 5.2 million customer base, Scottish Power had a relatively small but significant number of accounts which had either never been billed, or were overdue a bill.

Coors Brewers

We have worked with Coors Brewers to help it improve the financial performance of its loan and trade credit portfolio, while protecting the integrity of its reputation for customer service.