Avance

Italian & Spanish Collections Agent

Salary: ₤17300 per annum plus excellent benefits
Hours of work: 9-5 Monday to Friday, 37.5 hours per week

Reporting to the Collection Team Leader, the collections agent will be responsible for the recovery of outstanding debt on behalf of our client. Excellent communication skills are required in order to liaise with customers and other personnel within the organisation.

Key attributes required include: self-motivation, time management, planning and organisation, enthusiasm, assertiveness and flexibility.

Job Summary
To obtain payment in full on outstanding balances on clients accounts and to assist in resolving customer disputes on invoices.

Job content
• Arrears management of Customer accounts
• Recovery of outstanding balances on behalf of clients
• Providing customers with up to date information regarding outstanding balance
• Respond to inbound & outbound calls in a timely & professional manner
• Deal with Faxes and E-mails as appropriate
• Translating correspondence and documentation

The successful candidate must be fluent in both Italian and Spanish within a business environment.

If you feel that you would be interested in this position, then please forward your CV along with any covering letter to RMacLellan@avancegroup.co.uk