Avance

Dispute management

We have made huge strides in the development of our global dispute management process, developing proprietary technologies to increase control and visibility of dispute resolution for some of our biggest global partners.

Rather than considering disputes as assigned to a key team or division within a potentially massive global organisation, our approach puts the customer at the heart of the solution, targeting the dispute at the solution holder more effectively than is possible in a traditional hierarchical business environment.

Using our unique system, a number of the world’s largest companies have seen dispute resolution reduced on average by more than 75 percent. In one case alone, monthly cashflow was improved by more than $100 million.

Background

Dispute procedures are often overlooked when it comes to training and process development, as it is often considered that investment can attract better returns in customer acquisition strategies.

Specialists such as us are able to allocate investment to every stage of the customer lifecycle, and often those areas typically overlooked can deliver better than expected returns, especially in receivables management, where disputes can directly impact profitability.