Avance

Inbound Customer Contact

We work for many companies renowned the world over for their customer service excellence. Only by delivering world-class customer service solutions have we been able to thrive at this level.

Working as an extension of our partner’s customer service teams, we understand inside out how to deliver world-class customer service, while maximising profit through cross selling and up-selling of often complex products and services.

One of the key elements underpinning our customer service excellence is our investment in proprietary technologies. It means your customers are connected to the person best equipped to handle their inquiry every time, and no customer is left waiting to be served. No matter the scale of your requirement, we can meet it.

Background

During the growth of shared and outsourced services, the primacy of the customer can be forgotten, as the focus shifts to technology and cost reduction.

As customer portfolios grow, handling customer contact across borders and time zones becomes incredibly complex. At Avance, we use proprietary technology and best practice to cut through corporate hierarchy, giving you back control of your customers.