Avance

Outbound telemarketing

We have never offered off the shelf solutions. We understand the value of customer relationships, and our outbound customer relationship teams have the technology and training they need to exceed ever-growing customer expectations.

We can support new product or service launches, specific customer campaigns, or work with our partners to identify and convert new consumer and business customers in support of geographic or market expansion.

Our experience of handling sensitive issues such as disputes and financial relationships highlights the care we put into dealing with your customers.

Background

With a general shift to a shared service and call centre-based customer relationship model, businesses have widely come to accept the added value that can be generated from adopting a more proactive approach to customer relationship management.

From objective-driven outbound campaigns to simple courtesy calls, remaining in close contact with customers can extend the customer lifecycle and significantly boost buying behaviour.