Avance

Invoice Dispute Management System

Developed specifically to resolve the disputes that delay invoice and billing settlement, IDMS is an industry-leading technology that has been adopted by some of the world’s most admired companies.

Based on proprietary software, IDMS can be tailored to match any existing platform, bypassing corporate structures and hierarchies to direct disputes towards the best point of solution available, regardless of time zone, language or division.

IDMS is available 24/7 across the EMEA, Americas and Asia-Pacific regions. It is a secure web tool based on ASP and SQL database technology, ensuring it matches common industry standards and tracks future technology developments.

Background

High levels of unresolved customer disputes dent profits and significantly increase trading risk. Handled intelligently, the vast majority of disputes are quickly and simply resolved, but in the global businesses of today, routing disputes to the most effective part of the business for resolution is highly challenging.

Using technology to match disputes with their best point of solution is a modern, Internet-age approach that breaks down traditional hierarchical boundaries.